Preorder Questions
Answers of what need to know before making an order, such as payment notice, verification policy, how to purchase or coupon code etc.
 Payment questions |
How to contact us |
| Phone and online verification |
Website policy |
| Refund policy |
Security questions |
Orders in Process
Answers about delivery time, method, order tracking, etc.
| Tracking order |
Delivery method and time frame | Resend policy |
other businesses
Answers about your questions of accounts, CDkey or items
| Sell to Us |
Accounts sale |
Items |
Live Help
If no articals can answer your questions, please click on to Chat Online to get help from our representatives.
We currently accept Paypal as our prefered online payment method for small to medium purchases. Having your Paypal account verified and ensuring your delivery/contact information is up to date will speed up the verification and delivery of your order. For larger orders, we prefer payment via Western Union or Money Booker.
A pending e-check is a type of payment option available with Pay pal. E-check is just like writing a normal check, except electronically. Just like normal checks, it usually takes around 3- 6 business days to clear while Pay pal verifies the funds presented within the senders’ accounts. We ’ll continue to deal with your order once money is clear and transferred.
If you have mistakenly sent a pending e-check, you may log onto our live chat to request a refund. If you wish to receive an instant delivery, you may place the order with a valid credit card. Our operators can help you to smooth all the alterations. Of course, if you are not in hurry, we will also handle your order after payment is clear. It usually would be around 3 to 6 business days later.
If the debit or checking card has a holographic signature on it, they are generally accepted. If the card is not a Visa or MasterCard, it may not be accepted.
We do offer the option to pay using a credit card besides of PayPal. To place an order with a credit card is easy and simple. Proceed through the order process as normal, and once you are forwarded to PayPal you will be presented with an option to pay with your PayPal account or an independent credit card. The option to use a credit card is available.
We’d like to take all possibility to protect our clients' details as well as the integrity of THsale. By speaking with our clients over the phone, we can not only make the transaction faster, easier and safer, but also give us a chance to strengthen our connection with our clients and answer any questions you might have.
1) There might an error on your order; a misspelt character name or complications with payment.
2 )If you have been unavailable to receive your order on time, we may call you to arrange another time of completing order In game or collecting the currency we sent via in game mail system.
3) For larger orders, we must confirm your identity and legitimate possession of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, and benefits all our customers and MMORPG players.
4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may make a call to assure you and help resolve any problems you are having
We are aware of vast time differences between certain countries, and we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available and that we don’t wake you up! So please make sure to get the phone by hand so as not to miss our call.
You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Ussection). Please quote your order number to ensure your enquiry is dealt swiftly
Our refund policy is refunding customers’ payment instantly once all information or questions are ensured. So please contact our Live Chat to discuss about the detailed thing. We’ll also offer you the refund ID to confirm with pay pal or your bank account in case your money is not retrieved to your account timely.
If we confirmed on our site that your order has been completed on our site and can provide a screenshot of our delivery, we can’t refund the money for that order. But please refer to our Resend Policy to get compensated.
You can opt to contact us via Live Help,e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure your enquiry is dealt with swiftly.
We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.
We have posted a list on our website to show the ETA of our gold on all servers. We suggest clicking here to get a rough understanding of estimated time frame.
In order to protect ourselves against malicious seizure of our sensitive inventory status and pricing strategy, we usually don’t disclose our real stock during quotation. But please be assured that once your payment is received, we’d do everything we could to give you a detailed explanation of the status.
Our refund policy is refunding customers’ payment instantly once all information or questions are ensured. So please contact our Live Chat to discuss about the detailed thing. We ’ll also offer you the refund ID to confirm with pay pal or your bank account in case your money is not retrieved to your account timely.
We offer supplies of game currency on all the games listed to your left, on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.
Does THsale have policy of matching prices with other sites?We are sorry to tell you that we don’t beat with prices on other sites as our price is floating with which in whole market. We are always doing exchange on price so as to match the supply and demand in market. We can also promise to provide the most reasonable price with faster delivery.
Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to get a bulk discount. We are on promotions casually. So please advert to newsletters we email to you time to time.
We usually send confirmation email or latest report of your order progress through email address you provided on order. As an unknown email address, our email might be put to junk mail, please make sure to check your junk mail box frequently as well. If possible, unblock our email address so as not to miss any news we’d given you time to time.
By becoming a THsale customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as us are often targeted by hackers and phishers who tend to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud.
1) When purchasing through THsale, you should only send your payment to THsalewow@yahoo.com.cn . If you were asked to send payment to any other addresses, there must be a fraud. Please ensure that when you think you are purchasing on the THsale.com, the URL in your address bar reads “www.THsale.com”.
2) Please ensure that you are dealing with THsale staff ingame by e-mailing us or otherwise contacting us with a security phrase. Our staff will repeat this to you ingame to verify you are dealing with THsale.
3) If you need to verify the validity of THsale staff member, please contact our Live Help and they will confirm the validity with you.
Will my account get banned if I buy from THsale.com?Quite simple - NO. We have never been informed of any THsale customers’ accounts being banned out of their dealings with THsale.com. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combating scammers and fraudsters in MMORPGs.
You can purchase, checkout and track your order freely without a THsale account.
Creating an account on THsale allows you to use several special features below:
-Achieving a membership and getting opportunities to award and bonus programs
-Tracking gold order history in details
-Tracking power leveling status in details
-And much more
We have very detailed order tracking system that anyone no matter registered or not can lookup his/her order status in detail on right side of home page. We accept tracking by email address or unique order code which starts with 2009*** at Tracking Order
If you haven’t been contacted in game for 1 or 2 hours, either received any gold in your mail box in more than 24 hours after you confirm the payment. First, go to the Tracking Order page on our home page to check your order status; second, please contact us through Live Chat Support immediately. Our online representatives will help you to double check the case.
First of all, we are extremely sorry about the awful situation and let's say this is really a rare scenario though it may sometimes happen. It might be the case that, as luck would have it, other customers received gold in our stock just minutes or even seconds before you pay the order since our inventory fluctuates from time to time as we do process tons of orders on a minute basis. In such an unfortunate case, we will compensate your troubles and losses by offering you some extra WOW Gold on top of your existing out-of-stock order from case to case.
Pre-ordered customers are not first come, first served. There is no guarantee on the time of the delivery. Also, we do not yield to return or new customers. We prioritize the delivery according to the paid price
-- bidding style
-- the higher the unit price (dollar per gold) one pays us, the sooner we got one's order delivered, although most of them should take less than 72 hours.
If the gold you missed is in the bonus part (which obtains using coupon code), please note that we have lowered our cost to bottom line to send you those extra gold. We cannot afford resending or refunding the bonus gold for the order. Your kindly understanding is highly appreciated.
